We have significantly increased production and have made steady progress on our commitment to restore Wegovy™ supply in the U.S. We are on track to stabilize supply in early 2022, if not sooner, depending on demand. You can call us at 1-833-4-WEGOVY (1-833-493-4689) from 9 AM to 6 PM Eastern Monday through Friday if you have questions or feedback – and select option 0 for more support. Read on for more details and please share any questions you may have. Thank you for your patience.
Since we made Wegovy™ available, there has been an unprecedented demand for this medicine, which has led to the current supply shortage. To everyone affected, we want to extend our sincere apologies. We want you to know we are doing all we can to make this right and that supporting you is our top priority. We understand this uncertainty is frustrating and we know you have questions. Our goal is to proactively communicate with those who have been impacted and provide up-to-date information on our progress toward restoring supply.
We expect delays to continue throughout 2021. However, we are making steady progress and are on track to stabilize supply in early 2022, if not sooner, depending on demand. Here are some of the recent steps we’ve taken to address the situation:
We are here to help and ready to answer your questions at 1-833-4-WEGOVY (1 833-493-4689) from 9 AM to 6 PM Eastern Monday through Friday – and select option 0 for more support.
If you have already started Wegovy™ and are experiencing difficulties in finding certain doses, we encourage you to speak to your healthcare provider about the best course of action and the options available to you.
If you have already received a Wegovy™ prescription and have not been able to start your initial dose, we expect that you will likely be able to get your initial 0.25 mg starting dose prescription filled within the next several weeks. It is important to know and consider that you may experience disruptions in getting the other doses you will need to get to the 2.4 mg maintenance dose later this year. The staff at your local pharmacy are best suited to provide information about their availability of Wegovy™ – at the starting 0.25 mg dose, as well as the subsequent four doses. We recommend contacting them about your refills at least 1-2 weeks earlier than you normally would. In consideration of the supply constraints, it is important to discuss your treatment plan with your healthcare provider to determine when to start taking Wegovy™, or an alternative option that may make sense for you.
Wegovy™ is a prescription medicine indicated for adults with obesity (BMI ≥30) or overweight (excess weight) (BMI ≥27) who also have weight-related medical problems to help them lose weight and keep it off used with a reduced-calorie meal plan and increased physical activity.
Please see below for important information, and don’t hesitate to call 1-833-4-WEGOVY (1-833-493-4689) and select option 0 for more support. You are our number one priority and we’re here to help.
If you have additional comments or would like to provide feedback on what other information would be helpful to you, please contact our Customer Care Center at 1-800-727-6500 or submit online. We will be reviewing that information on an ongoing basis and making periodic updates to this page. Please know that we take our responsibility to support you in this journey very seriously and are addressing this issue as a top priority. Thank you for your patience as we work to resolve this issue – which we will.
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